Twitter’s amazing auto-closing support ticket
Just this morning there was a discussion on Twitter revolving around Lee Cataluna’s article Rotten service is becoming rampant. I wondered if Twitter could somehow be used to fix the state of customer service and at @thestuffguy’s suggestion, decided to promote a hashtag #custserv to call attention to good and bad customer service. I didn’t expect to use it this soon and want to make clear that the events of this post happened AFTER the hashtag started.
Before I go any further, let me say that I love Twitter. I live on Twitter. I think Twitter is amazing. I wasn’t sure about writing this post initially, something about “biting the hand that feeds you”… But the story has such a “Hanh?!” factor that I had to share, if for no other reason than to share some baffled amazement.
Two days ago I contacted Twitter for assistance deleting an account I had tried to delete but somehow managed to get suspended instead.
Yesterday I got an email back from Twitter:
Friendly reminder: your request ‘I was getting ready to dele…’ is pending and awaits your feedback. The latest comment to your ticket was:
(The text of my original ticket)
Huh? I figured it was an automated acknowledgement since it didn’t say anything other than my request. No follow up questions, no instructions.
Today I got another email from Twitter:
This is an e-mail to inform you that your request ‘I was getting ready to dele…’ is now closed because we did not receive feedback about your issue. The latest comment to your ticket was:
(You guessed it: My original ticket!)
Wha?! My ticket was closed because I only submitted a ticket? What else do they expect?
I’ve sent them a follow up, and I’ll let you know what happens next.
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By Not the LG, March 26, 2009 @ 5:33 pm
Hahahaha!
By the lone gunman, March 31, 2009 @ 8:13 am
Sounds like a Womf to me.